The incident
Looking for the path to correct a record, two names were guessed and tried.
POST .../invoices/correction -> 404
POST .../invoices/update -> 404
From that, the conclusion was "this platform has no correction API; it is irreversible." That conclusion drove a plan for manual recovery, went into the documentation as "irreversible", and was reported to someone else as fact.
It was wrong. One search produced the real path.
POST .../orders/updateInvoices
★ The write is .../invoices; the correction is .../updateInvoices.
The assumption was that a verb would hang off the same noun. In reality it was a separate verb path. The whole judgement rested on believing the other side follows resource-tree REST conventions.
★★ Rules
★★★ Aside — this rule was already written down
Two days earlier, after a 404 on a different endpoint, this had been recorded:
Do not read a 404 as "no such capability". You have not found the path yet.
Two days later it was broken. Three similar things happened that same week — a validator passed the defect it existed to catch, a format rule was agreed and then violated by hand, and here a judgement rule was written down and not retrieved at the moment of judging.
★★ Writing a rule down and retrieving it at the moment of judgement are two different capabilities.
Recording it is not enough; it has to sit somewhere that fires automatically just before the judgement — a checklist, a lint, a review question — to actually work.